Seasonal promotion till 31 Jan 2021

Seasonal promotion till 31 Jan 2021

Terms & Conditions

Dear Customers,

When you are shopping in our online store, you are automatically accepting our Terms & Conditions. We recommend that you read the following carefully before placing your order.

Payment Options

We currently accept VISA, Mastercard and PayPal™. These payment options apply to the countries and states we ship to.

Delivery

We ship our products through SF Express, which covers delivery to Hong Kong SAR, China and Macau. Please contact us by email at info@deninology.com or by mobile at +852 9506 6300 for a quotation for shipments to other regions. 

Products ordered on our site will be dispatched and delivered within 14 business days. The shipping fee is complimentary on all local orders in Hong Kong.

Shipment Delays

If the delivery of the product(s) is delayed, you will be informed by email as soon as we are aware of the situation. The email to you will advise you on the updated shipping status. Depending on the type of product and length of delay, you may according to the circumstance cancel the order through a formal request to info@deninology.com

Returns and Exchanges

We will only accept returns or exchanges if the product(s) is damaged during the delivery process. You are advised to take a picture of the damaged product(s) and notify us by email no later than 14 days upon receiving the goods. Please keep your postage receipt as proof that the package was sent. Claims must be made by email to info@deninology.com. In the email, please include your order reference number in the subject line. We will confirm the receipt of all claims in writing. We will also verify the receipt of all good returns to us in writing. 

Product Information

Deninology Ltd aims to describe the products on swimhk.com as accurately as possible. However, kindly note that the computer colour setting may differ, altering the original colour of the presented products. Deninology Ltd will not be held responsible for any such discrepancy.

  • Contact Us
If you have any questions regarding our products and services, we would be delighted to answer them. Feel free to send us an email to info@deninology.com or by mobile at +852 9508 6300 (Hong Kong GMT+8). Our customer representative will reply back to you within 1-2 business days.
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